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VRCommissions
Fees & Refunds

Your money is always protected.

We don't hold your funds. Your payment is locked away safely until the order finishes, then released automatically based on the rules below.

We don't hold your money

The platform cannot touch your funds.

When a buyer pays, the money moves directly into a protected holding spot that no one - not even VRCommissions - can withdraw from. The only options are release to seller or refund to buyer, and which one happens depends entirely on the order's status.

That's why this isn't a traditional refund policy: there's no merchant balance to pull money out of. The rules below decide where your money goes.

Technical details for the curious

Payments use USDC (a US-dollar stablecoin) on the Base network. Funds sit in a non-custodial smart contract until the order ends. VRCommissions holds an arbiter key that can only sign release() or refund() - never a generic withdrawal. Source for the contract is public.

Workspace illustrating safe payments
Fees

12% total: 5% buyer, 7% seller.

The fee covers payment processing, dispute resolution, hosting, and the platform itself. No listing fees, no subscriptions, no promoted-seller auctions.

Welcome rate. The buyer fee normally sits at 10%; while we're growing the platform, every buyer who signs up gets the 5% launch rate locked in for their account.

The buyer's 5% is added on top of the agreed price at checkout. The seller's 7% is deducted from the agreed price when the buyer approves the delivery. The buyer always sees the total they're paying before they confirm; the seller always knows the take-home before they accept.

For comparison, Fiverr's combined fees commonly land around 25%, and Gumroad, despite a 10% headline rate, has been observed billing buyers up to 26.9% all-in once payment processing and per-transaction charges are added. Our 7% is the seller's entire fee.

No payout minimum. Funds settle straight to your wallet when an order completes. There is no internal balance to accumulate, no $25 / $100 threshold, and no monthly batching. Every dollar you earn is yours immediately.

Example: $100 commission

  • Agreed price $100.00
  • + Buyer fee (5%) $5.00
  • Buyer pays $105.00
  • − Seller fee (7%) −$7.00
  • − Platform fee remitted −$12.00
  • Seller receives $93.00

When you get a refund

Before payment

If a request is cancelled before the buyer pays, there's nothing to refund; no money has moved.

After payment, before delivery

If either party cancels after payment but before delivery, the buyer gets a full refund including the 5% buyer fee. Neither side is charged for an order that didn't happen.

After delivery

Once the buyer approves the delivery (or the auto-approval window expires), the seller is paid. Refunds at this point need to go through a dispute - the work has already been delivered.

Disputed orders

Either party can open a dispute at any active stage. We review the conversation and any files exchanged, then decide whether to release the payment or refund it based on what was promised versus what was delivered. Most disputes are resolved within three to five business days.

Questions about a specific order?

The fastest path is the order page itself; you can message the other party, share files, and open a dispute right there. For everything else, support is one email away.

Contact support How the platform works