Questions about an order, a dispute, your account, or the platform itself? Pick the channel that fits and we'll get back to you.
Order questions, account help, and anything that doesn't fit the other categories.
Need to escalate an order? Open a dispute from the order page or write to us directly.
Hang out with other creators and buyers in our community Discord server.
Working on a story or want to integrate with VRCommissions? We'd love to chat.
You can also reach us directly at mail@vrcommissions.com. We read every message and respond as quickly as we can.
Most messages get a reply within one business day. Disputes are reviewed in the order they're received and usually resolved within three to five business days.
First, message the seller from your order page. If you can't reach them, or the delivery isn't what was agreed, open a dispute on the order. Our team will step in and review the conversation and any files exchanged.
Sellers set up a payout destination from their account. When the buyer approves the delivery (or the auto-approval window passes), the funds are sent directly to you - no platform middleman.
Yes. Either party can request a cancellation before work starts, and refunds are issued automatically. Once work is in progress, cancellations need to be agreed by both sides or escalated to a dispute.
Common image, model, and archive formats are supported. The platform retains a copy of every file exchanged during a commission so there's always a record of what was delivered.
Not yet. We're focused on the core marketplace experience first. If you have a specific use case, write to mail+press@vrcommissions.com and we'll see what we can do.
For order-specific questions, the fastest path is the order page itself. You can message the other party, share files, and open a dispute right there. Email is best for account, billing, or platform-wide issues.
Drop us a line at mail+support@vrcommissions.com and we'll take it from there.