Questions about an order, a dispute, your account, or the platform itself? Pick the channel that fits and we'll get back to you.
Order questions, account help, and anything that doesn't fit the other categories.
Need to escalate an order? Open a dispute from the order page or write to us directly.
Hang out with other creators and buyers in our community Discord server.
Working on a story or want to integrate with VRCommissions? We'd love to chat.
You can also reach us directly at mail@vrcommissions.com. We read every message and respond as quickly as we can.
Most messages get a reply within one business day. Disputes are reviewed in the order they arrive, usually within three to five business days.
Message the seller from your order page first. If they don't answer, or the delivery isn't what you agreed on, open a dispute. We read the conversation and the files.
Set up a payout destination in your account. When the buyer approves (or the auto-approval window passes), the money goes straight to you. No middleman.
Yes. Before work starts, either side can cancel and the refund is automatic. Once work is in progress, both sides have to agree or it goes to a dispute.
Common image, model, and archive formats. We keep a copy of every file exchanged, so there is always a record of what was delivered.
Not yet. We're building the core marketplace first. Got a use case? Write to mail+press@vrcommissions.com.
For order-specific questions, the fastest path is the order page itself. You can message the other party, share files, and open a dispute right there. Email is best for account, billing, or platform-wide issues.
Drop us a line at mail+support@vrcommissions.com and we'll take it from there.